← Back to build notes

CREATIVE / 20.02.2024 · 10 MIN

On taste — and why it is your hardest competitive advantage.

Performance can be optimised. Strategy can be reverse-engineered. Taste cannot be downloaded from a deck. A note on why taste matters more than ever — and how to develop it.

§01 — The note

Most things in business can be copied. Pricing models get matched within a quarter. Go-to-market strategies get reverse-engineered from a competitor's ad spend. Technology gets commoditised faster than it used to. But taste — the instinct for what is genuinely good, and the confidence to pursue it — is almost impossible to replicate at speed.

Taste is not aesthetic preference. It is a calibrated sensitivity to quality: to what resonates versus what just looks like it should resonate, to the difference between work that moves people and work that merely checks the brief. It is built slowly, from exposure and reflection and genuine curiosity, and it shows up in every decision a brand makes — from the typeface on a packaging brief to the way the CEO communicates internally.

The reason taste is so hard to copy is that it cannot be acquired through process. You cannot sprint taste into a brand. You cannot hire it in one go. It accrues through years of choosing the right references, commissioning the right creative partners, building internal standards that refuse the adequate in favour of the excellent. Competitors can see your outputs; they cannot see the accumulated judgement that produced them.

For brand-building specifically, taste is the difference between a brand that earns attention and one that simply buys it. A brand with genuine taste does not need to shout — its choices signal quality before a single word is read. It creates a halo effect that makes every touchpoint more effective, including the performance channels.

Developing taste as a leadership capability means creating conditions for it. It means exposing your teams to great work from outside your category. It means building a culture where "good enough" is an uncomfortable answer. It means hiring people who care about quality for its own sake, not just as a means to conversion. And it means resisting the pressure to decide by committee — taste rarely survives consensus.

The brands that will be hardest to displace over the next decade are not the ones with the biggest media budgets. They are the ones whose internal standards are so calibrated, and whose creative instincts are so consistent, that everything they make feels inevitable in retrospect. That is a taste problem. And it is the work worth doing.

← Previous The compounding cost of inconsistent brand work. GROWTH Next → The case for in-house brand teams. And the case against. BRAND STRATEGY

Notes are
free. The work isn't.

If this note speaks to a real problem you're trying to solve — let's talk about the work.

Begin your build